Bad Customer Service.

Here’s the deal.

There are few a lot of things that piss me off. Top on the list is terrible customer service.

I have a wedding to attend this Saturday and because I can’t be bothered to wear what I have and because I’m kind of being financially irresponsible, I’ve decided I want to buy new outfit for this wedding. (My excuse; I don’t get invited to weddings often enough.)

So, on Tuesday, along with two of my colleagues, I set out in search of a pencil skirt and a blouse. I found the skirt in a store I already don’t care for too much.

New-Fashion-2014-Summer-Women-font-b-Skirts-b-font-High-Waist-Sexy-Leopard-Print-Bodycon

First of all, I walk into this said shop and the supposed sales representative is seated backing customers and on her phone. Fine, she’s probably responding to her mother or her child is in the hospital, or she’s hungry and can’t be bothered. Good, all that should only take her a few seconds. You really shouldn’t be on your phone with a lot of customers roaming around your shop, but whatever really.

Why did I even think that was an issue, there were a few other customers before me and they all appeared to have been fine with navigating the store without help. I’m just so darn petty, I tell you.

I fell in love with the leopard print pencil skirt, but I couldn’t wrap my head around giving my money to this lady who looked like she didn’t care to be there and whose body language was spewing how much she disliked humans. ( I dislike humans too, so I know and I understand to some extent.)

Despite me throwing comments in the air about not being served, this lady, customer representative  woman didn’t even move an inch.

Now, if you know me or you think you know me, you’ll know that sometimes my mouth has no gate, especially when it comes to me spending money and more so, when it comes to customer service. (I should start getting paid to teach customer service/ sales reps how to treat customers like myself.)

I couldn’t take this woman’s attitude, so I walked up to her and asked if there was a customer service representative in the store.

With all the attitude in the world, she said “yes, me.”

( My colleagues thought I was about the embarrass them, so they walked out… Swear they can’t take me any where HAHA)

Me; Well, we walked in here and no one said a word to us, plus I needed help in that area there and no one offered to help, so I’m just checking.

Her: Didn’t you see I was trying to help this lady here? You see she has a shoe in her hand. (Said lady with the shoe in hand happens to be a friend she was chatting with.)

Me: ** Blank stare**

Woman kept looking at me without an apology until I walked out.

I really want that skirt and I won’t go there and be treated as though I’m begging for the skirt, or as though I’m borrowing the skirt. So, I’m going to go back to that store but only if her boss is there or another sales representative  is there. She should be collecting my money with a smile, not a frown.

I’m done.

Update
I went back into the store and was greeted by two lovely young ladies. They were happy to have a customer walk in the door.
I needed to settle my score though, so I had them call the owner and I told her about my ordeal. She apologized and assured me that it wasn’t her business’ policy not to treat customers right. and guess what, she gave me 50 percent off my purchase. I walked out there with a skirt and a lovely pair of platform heels – items I’m looking forward to wearing tomorrow.

Advertisements

15 thoughts on “Bad Customer Service.

  1. loool i understand you, really, loool but hun… it hurts you more than it hurts Ms need-a-new-attitude customer rep. she obviously wants to keep all her stock to herself and she prolly doesn’t need anymore commission than she got aidy. Maybe her biker boyfriend got her covered or something… but you need that skirt! 😂

  2. Am a customer service rep and trust me i get so irritated when i go somewhere and i don’t get treated as i want. I mean,i can’t even do this to people i serve . my organization can’t let that! I need to speak to the manager please!!!!

  3. I feel u dear. It really pisses me off. U should be happy im giving away my hard earned money in your shop. In Nigeria here, its almost a norm and it doesn’t help that i don’t have a ‘hot’ look most days.
    Here, store owners aren’t giving u any discount for rude employees dear. Some owners are even ruder(excuse my grammar abeg)

    • I’m glad I did too. I often don’t hold back from complaining about awful service, so much so that my colleagues think I might be over doing it. lol But who cares? It’s my money at stake.

  4. lol…I know that feeling! Two days ago, I went to this shop, said ‘good afternoon’, and both attendants couldn’t be bothered. For a split second I thought I was invisible. I just walked away.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s